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How Can We Help You?
Answers about ordering, artwork, proofs, rush production, shipping and product differences—pulled from our real help center.
Popular Questions
How can I start placing my order?
Submit directly through Free Quote or Get Started. Choose your customization style and lead time, upload artwork or notes, and our team will confirm pricing and next steps.
How long is the delivery time after placing an order?
Delivery typically ranges from about one to four weeks after order receipt and artwork approval, depending on the product and production window you select.
Can you provide design templates or AI design assistance?
Yes. We offer free online design tools, template libraries, and AI-assisted design so you can personalize concepts quickly—or let our designers help for free.
Is there a minimum purchase quantity?
We welcome orders of any quantity with no minimum. Some quote tools show price floors for tiny runs—chat with us if you need help quoting a small sample.
Order & Account
If I want to reorder and change the quantity, what should I do?
Email your order number to hello@custompatchesbymj.com (or contact your previous coordinator) with the new quantity and any changes for a reorder quote.
What should I do if my quotation email never arrives?
Quotes are typically delivered within 12–24 hours. Check spam/junk first, then contact us with the email you used on the form and we'll resend.
Design & Artwork
What file format do I need to upload for my artwork?
Vector files are preferred (AI, PDF), but we also accept PNG, JPG and JPEG. A 300dpi PNG works when you don't have vectors. No strict dimension limits.
If I don't like the design, can I revise it?
Yes. Your coordinator will keep adjusting until you're happy. Proofs include unlimited free revisions before you approve production.
Can you create the proof for me?
Yes. After you submit a quote and design requirements, we provide an electronic proof—usually within about 24 hours—and you can edit it as needed.
Shipping & Delivery
Can I get my products faster than typical turnaround?
Yes. Expedited / rush options are available for many products (including pins, coins and medals). Rush fees apply; share your event date so we can plan delivery.
Can I track my order?
Yes. After payment we email order and tracking details. You can also sign in to view order status online.
Do your products come with free packaging?
Standard individual plastic packaging is typically included. Premium options like velvet bags or boxes are available as paid upgrades.
Products
What is the difference between hard and soft enamel?
Soft enamel is more economical with raised metal linework and recessed color. Hard enamel is polished flush for a smooth, premium surface—popular on pins, coins and medals.
What are your production processes and timelines?
Standard production often takes about one to four weeks depending on product complexity. Process generally includes artwork/proof, mold (if needed), production, QC and shipping.
Do custom medals require a mold fee?
Exclusive custom medals usually require a mold fee, stored free for two years for identical reorders. Some printed / rush styles can avoid mold costs—ask when you quote.